Most frequently asked questions

Shipping delay is 3 to 7 business days* (Monday to Friday) in Canada after your order has been authorized. A tracking number is sent to you by email when your package has been processed by Canada Post or Purolator.

*Please note that weather, holidays, busy periods, and incorrect shipping information may delay the delivery of your order.

You can refer to the information pages of our suppliers: Canada Post or Purolator.

If you can not find the answer to your question, contact us directly at the following address: [email protected].

Once your order has left our warehouse, we will send you an email with your tracking information. You will then be able to track the order until it arrives at your door.


Please note that your tracking information will only be activated once your order has been turned over to the carrier.

You can return your items to a Chlorophylle boutique.

If you wish to return an item by mail, you must create a return request. Log in to your account by clicking on My Account. If your order was placed without using an account, you can also use Find an Order

When you have found your order #, click on it and then on Create a Return Request.

You will be able to select the eligible items to return and print the return label that will be created. If you do not have a printer, a QR code can be presented from your phone at the Canada Post office.

In the case of an exchange, you must make a return by following the instructions mentioned above and place a new order online or visit one of our Chlorophylle stores. 

For more information, please consult our return policy.

Returns are free for items eligible*.

One free return per order
If you have already returned one or more items from an order and wish to return additional items from the same order, please be aware that you will have to bear the cost of returning the items to us. Please contact our customer service team for further assistance with the returns.

* Shipping charges are non-refundable.
A $10 fee will be charged for the return of items discounted by more than 50%.

Items less than 50% off are refundable and exchangeable. You can return your items to a Chlorophylle boutique or by using the return label included in your shipment.

In the case of an exchange, you must return the item using the return label included in your package and place a new order online or visit one of our Chlorophylle boutiques.

For more information on our return policy, click here.

Unfortunately we are not able to change an order once it has been placed on the website. We are also unable to cancel your order once it has been placed on the website.


For more information, please contact our customer service by phone at 418-549-7512 ext 221 or by email at [email protected] from 8am to noon and 1pm to 5pm Monday to Friday.

You can find the store nearest you with the help of our map, visit our Find us page

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If you can't find an answer to your question, please complete the form below.