Terms of use and pricing

If you would like more information on privacy, we suggest that you consult our Privacy Policy.

Terms and conditions

Users of the website Chlorophylle accept the terms and conditions described below Chlorophylle may change the terms and conditions at any time without notice. All orders and purchases made through this site are subject to the terms and conditions herein.

Use of this Web site, and orders placed through it are subject to the jurisdiction of the Courts of the Province of Quebec and the laws of Canada applicable therein. In addition, all content, data, graphics, photographs, images, sounds, videos, software, trademarks, service marks, trade names and other information on this website are the property of Chlorophylle and are protected by Canadian and international laws on copyrights and trademarks.

Chlorophylle takes all necessary measures to ensure the accuracy of the information contained on this website, Chlorophylle assumes no responsibility and can not guarantee that the information or materials on this website are accurate, current, free of errors or exhaustive. Because of this, Chlorophylle reserves the right to correct errors or inaccuracies and change or update information or material without notice, including promotions, prices, quantities, sizes, colors and product availability. The only recourse you have regarding a purchase through our website is to return your purchase according to our return policy for exchange or full or partial refund. By placing an order, you agree to pay all fees payable in connection with your order. Also, we reserve the right to limit the number of items you purchase, or cancel your order. All prices on the website are in Canadian dollars and, unless otherwise stated, the same as in the Chlorophylle boutiques listed on the website.


Chlorophylle accepts payments online, such as: Visa, Mastercard and Paypal.

Gift cards and debit cards are not supported on our website. For safety reasons and to prevent fraud, payment by credit card will only be accepted if the name on the credit card matches the billing address. Otherwise, the command will be rejected, even if the transaction has been authorized by your bank. Chlorophylle will contact the consumer to resolve the situation.

Transactions are supported by the company Beanstream, under the supervision of TD Canada Trust, which specializes in the field of banking transactions on the Web. All data is directed to their secure servers. A statement of payment transaction will be sent to the email address provided during the online purchase process.

In the case of non-availability of certain products in your order or any other abnormality, Chlorophylle will communicate with the user to resolve the situation.

The charges on your order are consistent with the rates applicable in compliance with federal and provincial legislation, depending on the delivery address associated with your order. If applicable, taxes will be applied to shipping and handling.

Shipping and handling

Chlorophylle sells its products through the website only to Canadian citizens. Shipping and handling charges are based on a fixed rate by province, plus applicable taxes. It is not possible to include multiple shipping addresses for a single invoice. Shipping and handling will be free for all invoices up to the amount described in the following chart or if they receive a fixed rate:

Province Fixed Rate ($ CAD) Required (before tax) purchase to access free shipping ($ CAD)
Alberta $15,00 $130,00
British Columbia $15,00 $130,00
Prince Edward Island $12,00 $125,00
Manitoba $15,00 $130,00
Nunavut $25,00 $150,00
New Brunswick $10,00 $120,00
Nova Scotia $12,00 $125,00
Québec $10,00 $120,00
Saskatchewan $15,00 $130,00
Nunavut $25,00 $150,00
North West Territories $25,00 $150,00
Yukon $25,00 $150,00

Chlorophylle makes all reasonable efforts to deliver items as quickly as possible and within the time specified. However, we will not accept responsibility for deliveries delayed for reasons beyond our control. We strive to notify users if delivery is delayed. All items are shipped via Canada Post anywhere in Canada only, and shipping is subject to the conditions stipulated in the contract of shipment. Canada Post will send a link to the email address provided during the purchase order so that the user can locate the package.

Copyright, intellectual property and accessibility

All textual and graphic content on this site, its organization and presentation or navigation, and our organization and domain name are the property of Chlorophylle and are therefore protected by copyright. It is prohibited to copy, reproduce, display or republish any manner whatsoever the material on this site. These documents can be downloaded, viewed or printed by the user only for personal and non-commercial uses. Otherwise, the reproduction or use of these materials on any other website without our prior written consent is prohibited and all rights are reserved.

The trademarks, logos and service marks displayed on this site are registered trademarks and unregistered trademarks of Chlorophylle and its third party partners, and it is forbidden from use at all times.

Images of people displayed on this site are used with permission or in accordance with applicable laws. Reuse without permission may violate the privacy and publication rights of those persons.

All hyperlinks to other Web sites are independent of Chlorophylle; which has no control over their content or use and does not incur any liability in this regard.
Interactive users of this site accept that they own full rights and authority of the whole content, own the copyright and proprietary rights relating thereto when submitting content or materials on the Chlorophylle website. It is forbidden for users to propose, post or transmit any unlawful nature, defamatory or threatening content or that leading to a criminal offense.

We reserve the right not to publish or to remove a publication that we deem inappropriate for any reason whatsoever.

Disclaimer of liability

Access to the Chlorophylle website is at the risk of the user who must assume all costs associated with its use. Chlorophylle is not responsible for the following: damages of any nature whatsoever related to the use of e-mail messages or lost, incomplete, illegible, misdirected or stolen, the unavailability of connections, intelligible transmissions, errors, incomplete or delayed failure of online communications, disruptions or malfunctions of software or hardware or other technical failures, whether or not these circumstances lead to affecting, disrupting or corrupting communications.

The content is provided "as is" without warranty or condition of any kind, express or implied, including, without limitation, warranties of title or implied warranties of the business, guarantee of health or fitness, the warranty of non-infringement or non-infringement of intellectual property. Chlorophylle does not guarantee that the site or the functions contained therein will be uninterrupted or error free, that defects will be corrected or that the Website or the servers or that the host site does not contain viruses or other harmful components. Chlorophylle does not accept any obligation to update or revise the contents of the website, but may change the content at any time without notice.

Chlorophylle does not represent or warrant that the Site or any part of it may be used or adapted for use in any particular jurisdiction. Those who choose to access the site do under their own initiative and at their own risk. They are required to comply with all laws, rules and regulations in their area. Chlorophylle reserves the right to limit the availability of the site in question, regardless of the conditions of the latter.


Limitation of Liability

By using the Chlorophylle Web Site, you acknowledge and agree that Chlorophylle cannot be held liable for any direct, indirect, incidental, special, consequential, exemplary or punitive damages, or any damages whatsoever, including, but are not are not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages) arising out of, or result of (A) the use or inability to use the Website, (B) the use or inability to use the content or any other article on the website or any website associated with the site, (C) the cost of purchase products or services resulting from replacement products, data, information or services purchased or obtained or messages received or transactions on the website or through it, (D) access to Unauthorized transmissions or data or modifications, (e) statements or conduct of third parties on the Website or (F) any other matter relating to the website. In no event shall our total liability to you for all damages, losses and causes of action [in contract, (including, without limitation, negligence) or otherwise] does not exceed the amount you paid, where applicable, relating to your use of the website. If you are not satisfied with any part of the Website or these Terms of Use, your sole and exclusive remedy is to stop visiting and using this website.
This agreement between Chlorophylle and you, the user, supersedes all prior agreements and understandings relating to its subject.


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