Unfortunately, we cannot change an order once it has been placed on the website. We are unable to cancel orders once they have been placed.

For more information, please contact our customer service by phone at 418-549-7512 poste 221/ 1-800-465-7512 or by email at [email protected] from 8am to noon and from 1pm to 5pm from Monday to Friday.

Once you have placed an order on our website, a confirmation is displayed with an order number, followed by a confirmation email to the address you provided in the payment section of our website. If you do not reach the order confirmation page, it is possible that your order was not appropriately placed due to a navigation problem. If you did not receive a confirmation email, please check your junk/spam folder. If you have not received anything, please contact our Customer Service Department at 1-800-465-7512 or [email protected].

Once your order has left our warehouse, we will send you an email with your tracking information. You will then be able to track the order until it arrives at your door.

Please note that your tracking information will only be activated once your order has been turned over to the carrier.

If unfortunately an item in your order is sold out, it will be refunded. The refunded amount should appear on your account within 3 to 10 business days. You will also receive an email confirming the refund.

We accept most major credit cards on our website.

You can see all of the payment options available to you after entering your shipping and billing address at checkout.

It is not possible to add items to an existing order after it has been confirmed. Your order is confirmed once you have completed the checkout process and received a confirmation email. If you wish to order additional items, we encourage you to place a new order online.

We do not ship orders made online to Chlorophylle stores. However, you can reserve items at the store of your choice by contacting them.  

Find a Chlorophylle store.

Credits on product reviews

We offer credits when you leave a review(s) on the product(s) ordered.

You must first be logged in to your account when making a purchase. If you don't have an account, don't forget to create one before finalizing your purchase.

In the weeks following your purchase, you will receive an e-mail inviting you to leave a review of the product(s) you have purchased. Upon approval of your review, you will receive a $10 credit applied to your account.

Credits apply to purchases of $100 or more before taxes and are not valid on gift cards. Only one credit is issued per order and is limited to 1 per month. The credit is valid for 90 days from receipt. If products are returned, credits will not be refunded to your account.

To use your credits, you will see the "Use my credits" box in the payment tab. Simply check the box to use your credits.