Warranty and return

For almost 40 years, Chlorophylle clothing have been guaranteed to the original owner against manufacturing defects, for materials or workmanship for the lifetime use of these products.

If a product is defective or does not meet one of its main criteria due to a manufacturing defect, we will repair or replace it free of charge, at our discretion. Manufacturing includes stitching, sewing threads and construction.

Materials include zippers and fabrics. Clothings damaged by an accident (tears, abrasions, or UV degradation), improper maintenance, misuse, with changes altering the product or simply negligence, will not be eligible for warranty.

We offer a 2-year warranty on the electrical components of Solis products. This includes the charger, the batteries, the heating wires inside the clothes, and the ignition button.  

Chlorophylle clothings are designed and manufactured to last several seasons, but as you know, nothing is forever. Although our clothings are guaranteed for their lifetime, they are unfortunately not covered for your lifetime. Fabrics will lose their attributes and their colours, and moving parts will suffer wear. We guarantee our clothings for the time that we consider for the product to be its reasonable lifetime, used or irreparable. It is clear that the wear is based on the use of each user and that is why it is impossible to give a fixed term to a product’s lifetime. It may be time to replace your product and we hope to be able to continue to offer you the best product possible. Read-to-wear products are covered for a 6-month period following the purchase by the original buyer, due to more regular use. For any question about our warranty, please contact  us at [email protected] or (418) 549-7512.

You can also fill out our service request form.

For any request or information concerning the warranty or repair of a product, you must fill out our form with as much detail as possible about the nature of the problem.

The warranty applies only to the original owner of the garment.  Proof of purchase is required. 

Fill out the form for a warranty claim

Our goal at Chlorophylle is for customers to feel good about our apparel and be completely satisfied with their purchase. If, for any reason, you are unsatisfied with your purchase, we would be glad to refund eligible merchandise that has not been washed, worn, or damaged or that shows any construction defect within 15 days following the date of receipt of your order.

Chlorophylle offers new, quality goods in mint condition. If you return a product, we must be able to resell it. Merchandise must not have been used, and labels and packaging must remain in place.

To be considered new, a product must be clean, odor-free, and without pet hair. Just as customers can try on a coat in-store and decide to leave it on the hanger, you can return clothing if it was only tried on. However, please ensure that the item remains in its original condition, with all tags attached and no signs of wear.

Returns are free for items eligible*.

One free return per order
If you have already returned one or more items from an order and wish to return additional items from the same order, please be aware that you will have to bear the cost of returning the items to us. Please contact our customer service team for further assistance with the returns.

* Shipping charges are non-refundable.
A $10 fee will be charged for the return of items discounted by more than 50%.

Returns are free for items eligible*.

One free return per order
If you have already returned one or more items from an order and wish to return additional items from the same order, please be aware that you will have to bear the cost of returning the items to us. Please contact our customer service team for further assistance with the returns.

* Shipping charges are non-refundable.
A $10 fee will be charged for the return of items discounted by more than 50%.

Returning products purchased online is as simple as can be.

Here’s how:

You can return your items to a Chlorophylle boutique.

If you wish to return an item by mail, you must create a return request. Log in to your account by clicking on My Account. If your order was placed without using an account, you can also use Find an Order. 

Before requesting a return, please make sure all items in the order have been received. Only one free return label will be provided per order.

When you have found your order #, click on it and then on Create a Return Request.

You will be able to select the eligible items to return and print the return label that will be created. A QR code can be presented from your phone at the Canada Post office if you do not have a printer.

In the case of an exchange, you must make a return by following the instructions mentioned above and placing a new order online or visiting one of our Chlorophylle stores. 

For more information, please consult our return policy.

Chlorophylle will refund merchandise once the return is approved. You will then be prompted to place a new order for the product that will meet your needs.

Once your package is received in our office, we do our best to process the returned items within 10 business days. During sales and holiday periods, these times may be longer. Please note that these times do not include shipping to and from our facility.